该职位来源于猎聘职责描述：Initiates and maintains excellent relationships with business, enterprise functions and all the key related stakeholders. Develops customer service plans as a most senior level coordinator positionProvide thought leadership and perspective for adoption where appropriate, prepare strategic decisions as well as trade-offs based on project priorityBrainstorm new and creative growth strategies, plan, execute, and measure experiments and conversion tests; collaborate with internal teams to optimize user experience, and collaborate with agencies and other vendor partnersPlan and execute all web and social activities including the build and maintenance of the website and social properties, measure and report performance of all online and social activities, and assess against goals (ROI and KPIs Metrics)Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points, evaluate emerging technologiesWork with User Research department to test features and hypotheses and rapidly integrate feedback into design iterations; develop effective and well-branded user experience throughout multiple online properties, ensure to drive innovation across User-Centered Design practice;Identify projects for partnership along with related functions/departments, resources leveraging, as well as third party agency management, etc.Performs complex analysis as well as advises recommendation of core domain expertise to improve customer experience and NPS Medallia satisfaction rate, minimize customer complaints.任职要求：Bachelor graduate or above in digital marketing, business administration, IT, computer science, marketing communication/research or related discipline?A minimum of 3 years of working experience in digital marketing, project management or relevant quantitative fields?Experience with directing UX interfaces, wireframes, use of design principles, and knowledge of Jira Cloud and Jira Data Centre implementations is an advantage?Detailed-oriented and flexible in changing environment, able to work under pressure and tight timelines with self-motivated spirit?Strong capability in communication and interpersonal skills with can-do attitude, good team player and able to work independently by metrics result driven with multiple stakeholders in large multi-national company?Proficiency with Microsoft Office Suite, advanced skills in Excel & Power BI are an advantage?Basic SEO knowledge (On-page, technical) , familiar with digital tools and media, such as Baidu, WeChat, Adobe Analytics, Medallia (NPS) Customer Satisfaction, CAT etc. are an advantage?Fluent in spoken, written, communication and collaboration, and logical presentation skills in English and Mandarin?Immediate available is preferable